Returns & Exchanges Policy

All of our items are made to order especially for you. Because production begins as soon as your order is placed, we're unable to offer returns or exchanges for sizing issues or change of mind. Please review our size guide carefully before placing your order.

Damaged, Defective, or Misprinted Items

If your item arrives damaged, defective, or misprinted, we've got you covered. Just follow these steps:

1. Contact us within 7 days of delivery at [your email here].
2. Include your order number and clear photos of the issue.
3. We'll review your claim and arrange a replacement or refund.

What Isn't Covered

• Sizing issues — please check our size guide before ordering
• Change of mind or items no longer wanted
• Items that were printed accurately according to the design shown but simply weren't what you expected
• Worn, washed, stained, or altered items
• Delivery delays caused by incorrect shipping information provided at checkout
• Claims submitted after 7 days of delivery

Return Shipping

If a return is required for a covered claim, return shipping costs may be the customer's responsibility unless the issue was an error on our part.

Questions?

Reach out to us anytime at hello@kpopgrandpa.com with your order number and details, and we'll help sort things out as quickly as possible.

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This policy does not affect your statutory consumer rights under applicable law.